HR Service Delivery Associate Manager (Payroll)

Gratitude Inc

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1 week ago

HR Service Delivery Associate Manager (Payroll)

7-8 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Analytical Stakeholder Management Problem-Solving Skills Excellent leadership, communication (written and oral) and interpersonal skills SAP Payroll

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Job Title: HR Service Delivery Associate Manager (Payroll)

Location: Taguig, Philippines

Work Setup: Hybrid

Shift: Day Shift

Experience Required: 7–8 Years (Minimum 5 Years in a Supervisory Role)

Job Description

We are seeking an experienced HR Service Delivery Associate Manager with strong expertise in Payroll Processing and SAP Payroll. The ideal candidate will lead payroll operations, manage a team, drive process improvements, and ensure accurate and timely payroll delivery while maintaining compliance with company policies.

Key Responsibilities

Lead and manage end-to-end payroll operations.
Serve as the escalation point for payroll and customer-related issues.
Drive operational excellence and continuous process improvements.
Monitor team performance and support the development of team members.
Ensure accurate and timely payroll processing, including:
- Payroll calculation (Gross-to-Net)
- Payroll audits
- Payroll reporting
- General Ledger (GL) feed preparation
- Employee salary disbursement
- Post-payroll activities
- Government and vendor reporting
Collaborate with internal stakeholders to achieve operational and business objectives.
Support strategic planning and payroll process optimization.

Qualifications

Bachelor's degree in a relevant field.
7–8 years of experience in end-to-end payroll processing.
Minimum 5 years of supervisory or team management experience.
Strong hands-on experience with SAP Payroll.
Excellent leadership, analytical, and problem-solving skills.
Strong communication and stakeholder management skills.
Willing to work in a Hybrid setup in Taguig on a Day Shift.
Applicants must already have the legal right to live and work in the Philippines.
Current or former Accenture employees are not eligible.
Candidates with an active Workday profile with Accenture are not eligible.

Recruitment Process

Resume Validation
CV Screening
Client Review and Processing

Mandatory Questionnaire

Please complete the questionnaire before submitting your application.

Questionnaire Link: https://myglit.com/lateral/cref/90f3207af1

Note: Filling out this questionnaire is mandatory. Applications submitted without the completed questionnaire will not be considered for further processing.

Role

Team Leader

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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