Knowledge Management Lead
Gratitude IncKnowledge Management Lead
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Knowledge Management Lead
Work Location: BGC Taguig or Makati
Shift: Night Shift/ Shifting
Work Set-up: RTWO/ Hybrid
Salary range: 75- 130K Basic
Desired experience range: 5-8 years
Must-Have:
• 10-12 years of experience in defining, documenting, implementing and enforcing Knowledge Management process
• ITIL 4 Foundation or at-least ITIL V3 Foundation certificate
• Excellent Verbal & Written communication skills.
• Hands-on experience in managing the Knowledge Articles
• Experience in identifying knowledge articles/ documents, categorizing them and ensuring latest and approved knowledge is available to the authorized stakeholders
• Experience in stakeholder management and onsite-offshore management
Good-to-Have
• Service Integration and Management experience
• ServiceNow or any other ITSM tool experience
Others:
• Should be amenable to working in Taguig or Makati
• Must not be a job hopper who only works for less than a year per company
• Not a current or former employee of TCS
Responsibility of / Expectations from the Role:
• Define, document, implement and enforce the Knowledge Management process
• Ensure that the Knowledge Management process and tool are integrate with other processes.
• Conduct a periodical review of Standard Operating Procedures/Metrics/Reports and be responsible for process compliance and governance
• Generate reports and provide information to senior management
Unique Selling Proposition (USP) of The Role
• Should have experience in Knowledge management in ServiceNow tool in Infrastructure projects in banking domain
Details of The Project:
• Knowledge Management Lead position with Leading financial Institution, Bank of the Philippines.
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Vendor Management Lead
Gratitude Inc10 - 12 Year(s)
130 - 200 Thousand p.m
Manila, Philippines
CSR Collections Account -TCS Taguig
Gratitude Inc1 - 23 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
PHRN/USRN Training Quality Manager | Onsite in QC
Gratitude Inc2 - 3 Year(s)
120 - 150 Thousand p.m
Manila, Philippines
Spanish Bilingual CSR -WNS Company
Gratitude Inc2 - 17 Year(s)
95 - 100 Thousand p.m
Manila, Philippines
TELCO CUSTOMER SERVICE REPRESENTATIVE
Gratitude Inc0 - 4 Year(s)
Confidential
Manila, Philippines
Mandarin Financial
Gratitude Inc1 - 10 Year(s)
70 - 75 Thousand p.m
Manila, Philippines
Endpoint Security Architect - Bank (RTWO/ Hybrid)
Gratitude Inc6 - 10 Year(s)
100 - 200 Thousand p.m
Manila, Philippines
1 - 14 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
CSR
Gratitude Inc1 - 3 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
Platform Architecture Lead
Gratitude Inc5 - 8 Year(s)
75 - 130 Thousand p.m
Manila, Philippines