: Knowledge Manager - Training / Knowledge Management Lead

Gratitude Inc

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1 week ago

: Knowledge Manager - Training / Knowledge Management Lead

4-6 Year(s)

Cebu Central Visayas (Lapu Lapu city, Carcar)

Job Description

Key Skills

Education and Training Environment Management Systems & Documental Management Systems ITIL Knowledge Management Management Operational Excellence BPO Service Desk ITIL trained or certified Working knowledge of defect and issue management tools Strong clinical knowledge Ability to manage stakeholder communication

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About the Role

We are seeking a Knowledge Management Lead to drive knowledge management initiatives, ensure the accuracy and accessibility of knowledge resources, and support operational excellence through effective documentation, training, and stakeholder collaboration.

Key Responsibilities

Develop, maintain, and improve knowledge management processes and documentation

Ensure knowledge base articles and operational documents are accurate and up to date

Collaborate with Operations, Training, Quality, and support teams to identify knowledge gaps

Support account setup, transitions, and knowledge transfer activities

Monitor knowledge utilization and recommend improvements

Manage trainers and training-related initiatives where applicable

Drive continuous improvement initiatives related to knowledge management

Qualifications

Bachelor's Degree in a relevant field

Strong communication, stakeholder management, and problem-solving skills

Strong analytical skills and attention to detail

Excellent time management and multitasking abilities

Strong interpersonal and collaboration skills

ITIL Certification (required)

Willing to work onsite in Cebu City on shifting schedules

BPO experience is required

Pre-Screening Questions

KIndly provide answer to the pre-screening questions in the comment area:

Years of relevant experience:

Experience managing trainors

Years of experience in Service Desk / Knowledge management tools

Experience in account setup or transition activities

BPO Experience

Last drawn salary

Expected salary

Role

Head/Vice President/General Manager-Training & Development

Timings

Day Shift (Permanent)

Industry

Education / Teaching / Training

Work Mode

Work from office

Functional Area

Top Management

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Adeola Shobukola

Recruiter - Gratitude Inc

NA, nigeria

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