Multilingual Customer Service Representative - Bahasa Indonesia
Gratitude IncMultilingual Customer Service Representative - Bahasa Indonesia
Job Description
Key Skills
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Job Title: Multilingual Customer Service Representative - Bahasa Indonesia
Location: Quezon City, Philippines - Onsite
Work Schedule:* Shifting / Night Shift
Employment Type:* Full-time
Start Date: Asap
*Salary:* Php 38,239.33 - 60,946.00 Monthly. Salary negotiable
*Other Benefits:* Php 20,000 Sign On Bonus + Incentives, Health Insurance, Life Insurance, Free Parking, Paid Training, Company Events, Promotion to Permanent
*Job Description:*
Provide customer support in English and Bahasa Indonesia through phone, chat, and email. Handle account inquiries, billing concerns, service requests, and general customer support while ensuring high customer satisfaction.
*Qualifications:*
- Open to applicants with or without BPO experience
- Fluent in Bahasa Indonesia - speaking and comprehension
- Working knowledge of English. Training and systems are in English
- Can understand complex conversations and communicate professionally
- Previous collections experience and O2C process knowledge is an advantage but not required
- Must be legally able to work in the Philippines with valid Working VISA or Temporary Resident VISA
Responsibilities:
- Handle inbound and outbound customer interactions
- Assist with account-related inquiries, billing, and service requests
- Document interactions accurately in company systems
- Meet quality, productivity, and attendance targets
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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