Multilingual Customer Support Executive – Bahasa (Indonesia)
Gratitude IncMultilingual Customer Support Executive – Bahasa (Indonesia)
Job Description
Key Skills
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Role: Multilingual Customer Support Executive – Bahasa (Indonesia)
Language: Bahasa (Indonesia) (Fluent) – Mandatory
Location: Quezon City, Philippines (Candidates willing to relocate may also apply)
Work Schedule: Rotational / Night Shift
Salary: PHP 38,239.33 – PHP 60,946.00
Experience: 0–3 Years
Joining: ASAP
Key Responsibilities
Handle inbound and outbound customer interactions via phone, chat, email, and other support channels.
Provide customer support in Bahasa (Indonesia) and English.
Assist customers with account-related inquiries, billing concerns, service requests, product information, and general support.
Resolve customer concerns efficiently while delivering an excellent customer experience.
Communicate professionally with customers from diverse backgrounds.
Accurately document customer interactions using company systems and tools.
Meet quality, productivity, attendance, and customer satisfaction targets.
Build customer trust through effective communication and problem-solving.
Perform other duties as assigned to support business operations.
Eligibility Criteria
Fluent in Bahasa (Indonesia) (spoken and written).
Working knowledge of English is required.
Open to candidates with or without BPO experience.
Previous Collections or Order-to-Cash (O2C) experience is preferred but not mandatory.
Must be legally eligible to work in the Philippines with a valid work visa.
Candidates requiring visa sponsorship should mention it during the application process.
Benefits
Health Insurance
Life Insurance
Paid Training
Company Events
Free Parking
Opportunity for Permanent Employment
Questionnaire Form (Mandatory)
https://myglit.com/lateral/cref/47ff060564
Note: Filling out the above questionnaire form is mandatory. Applications submitted without completing the form will not be processed.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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