Multilingual Customer Support Specialist – Cantonese Language

Gratitude Inc

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1 month ago

Multilingual Customer Support Specialist – Cantonese Language

0-1 Year(s)

₱ 52 - ₱ 87K p.m

Manila (Bridgetown quezon City)

Job Description

Key Skills

Cantonese Cantonese Speaker

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Job Title: Multilingual Customer Support Specialist – Cantonese Language

Location: Quezon City (Onsite)

Work Schedule: Shifting / Night Shift

Salary Package: ₱52,212.67 – ₱87,146.00 (Negotiable based on experience)

Incentives: ₱20,000 Sign-on Bonus + Performance Incentives

Headcount Needed: 28

Target Start Date: August 10, 2026

Availability: Immediate / ASAP

Position Overview

We are seeking Cantonese-speaking Customer Support Specialists to join our team in Quezon City. In this role, you will be responsible for handling customer interactions across multiple communication channels, delivering high-quality support, and ensuring customer satisfaction through spontaneous and fluent communication in Cantonese.

Key Responsibilities

Customer Interaction: Manage inbound and outbound customer support seamlessly via phone, chat, email, or other channels in both Cantonese and English.

Issue Resolution: Support customers with account-related inquiries, billing concerns, service requests, and general product information.

Process Management: Utilize Order-to-Cash (O2C) and collections concepts (where applicable) to guide customers through account resolution.

Documentation: Accurately record and document all customer interactions using internal client systems and CRM tools.

Performance Metrics: Consistently achieve operational targets for quality, productivity, attendance, and customer satisfaction.

Cross-Cultural Communication: Deliver clear, accurate, and empathetic assistance to a diverse customer base.

Qualifications

Language Skills: Spontaneous and professional-level fluency in Cantonese (spoken and written), with the ability to understand complex conversations and implied meanings.

English Proficiency: Strong working knowledge of English, as training modules, documentation, and internal systems are conducted in English.

Experience:

BPO experience is not required (open to entry-level applicants and career movers).

Prior background in Collections or Order-to-Cash (O2C) is highly preferred.

Work Authorization: Must be legally eligible to work in the Philippines. Non-Filipino applicants holding a valid Working Visa or Temporary Resident Visa are welcome.

Work Setup: Willing and able to work onsite in Quezon City on a shifting or night shift schedule.

Benefits & Perks

Paid Professional Training

Health Insurance (HMO) & Life Insurance

Promotion Path to Permanent Employee Status

Onsite Perks: Free Parking & Engaging Company Events

Competitive Bonus Structures & Incentives

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Samson Gimba

Recruiter - Gratitude Inc

NA, nigeria

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