Multilingual Language - Khmer (Cambodia)

Gratitude Inc

235 Views

3 weeks ago

Multilingual Language - Khmer (Cambodia)

1-4 Year(s)

Job Description

Key Skills

Khmer Proficient in English

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Job Qualifications:

• Open to candidates with or without BPO experience

• Speak fluently and Spontaneously in the Khmer language

• Use the language effectively in a professional environment

• Understand complex and extended conversations including implied meanings

• Working knowledge of English is needed; training and client systems are in English

• The primary language for customer interaction remains the languages specified in the table

• Previous collections experience is highly preferred but not required

• Understanding of the Order-to-Cash (02C) process is highly preferred but not required

• Candidate must be able to work on PH and with a valid working VISA

Language Skills:

• Fluent in Khmer

Responsibilities:

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.

• Provide customer support in English and Khmer Language

• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

• Resolve customer concerns efficiently while delivering a positive customer experience.

• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.

• Document customer interactions accurately using company systems and tools.

• Meet quality, productivity, attendance and customer satisfaction goals.

• Build trust and customer loyalty through exceptional service and problem-solving

• Perform other duties as assigned to support business and operational needs.

BENEFITS:

• Company events

• Free Parking

• Health Insurance

• Life Insurance

• Paid Training

• Promotion to Permanent employee

Role

Other Language Expert

Timings

Night Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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