Multilingual Service Desk Agent -: Polish-speaking
Gratitude IncMultilingual Service Desk Agent -: Polish-speaking
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Key Responsibilities
As a Multilingual Service Desk Analyst, you will handle user inquiries via phone, email, and ticketing systems, ensuring timely, accurate, and professional resolution. You will troubleshoot issues using strong customer service, problem-solving, and technical skills while following established procedures and escalation paths. The role requires close collaboration with colleagues, management, and clients to meet service levels and quality metrics. You will maintain accurate documentation, submit service reports, provide feedback on issues and process improvements, attend scheduled meetings, and adhere to assigned shifts, breaks, attendance, and quality standards.
Qualifications
• With or without Service Desk experience
• Minimum of 2 years’ experience in Technical Support
• Fluent in Polish (spoken and written); native speakers or non-native with C1 proficiency
• Filipino citizens permanently residing in the Philippines, or foreign nationals with valid PRV/TRV
• Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor’s Degree in any field
• Willing to work onsite in Taguig or Ortigas
• Open to immediate joining
• Candidates from other countries are welcome; relocation assistance is provided
• Interview process includes language, technical, and final interviews
Role
Customer Service Executive -Technical
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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