Multilingual Service Desk Analyst - Dutch and French (Trilingual)

Gratitude Inc

210 Views

3 weeks ago

Multilingual Service Desk Analyst - Dutch and French (Trilingual)

1-3 Year(s)

Manila (Taguig, Pasay City, Makati)

Job Description

Key Skills

Technical Support IT SERVICE DESK Fluent Dutch speaker Excellent written and oral communication skills Proficiency in French and English language

1 candidate(s) have already applied for this Job. Apply now

Job Title: Multilingual Service Desk Analyst- Dutch and French (Trilingual)

Category: Service Desk / End User Services

Work setup: Onsite in One World Square, McKinley Hill. Taguig City

Work schedule: Shifting

Note: Client can process a working visa, but also prefers someone with a Permanent Resident Visa (PRV) or Temporary Resident Visa (TRV)

Qualifications:

• With or Without Service Desk Experience.

• Can speak, read, and write in Dutch and French.

• Willing to work 100% onsite.

• Strong communication skills

• Technical troubleshooting

• Help Desk/ IT Services

• Candidates must have technical support or service desk experience

Position Description:

• Resolving issues utilizing excellent customer service skills, problem-solving skills, and technical skills

• Thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

• Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency.

• Produce quality work and results.

• Ensure fast and accurate turnaround of work.

• Solve problems using agreed-upon procedures.

• Develop a comprehensive understanding and mastery of all tools.

• Remain updated on products, policy, procedure, and other important operational issues.

• Perform other duties as assigned.

• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.

• Follow agreed escalation procedures.

• To come in on time and on the scheduled shift and Breaks assigned by the people manager.

• Follow rest day schedule as assigned.

• Assist the Service Desk Specialist in processing non-complex work orders, service request as necessary, and support requirements assigned by the Service Desk management team or Service Desk Manager

Role

Customer Service Executive -Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Isaac Love

Recruiter - Gratitude Inc

NA, nigeria

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