Multilingual Service Desk Analyst - Dutch and French (Trilingual) | Onsite in Taguig

Gratitude Inc

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3 weeks ago

Multilingual Service Desk Analyst - Dutch and French (Trilingual) | Onsite in Taguig

2-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

Technical Support IT SERVICE DESK Fluent Dutch speaker Excellent written and oral communication skills Proficiency in French and English language

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Job Title: Multilingual Service Desk Analyst- Dutch and French (Trilingual)
Category: Service Desk / End User Services
Work setup: Onsite in. Taguig City
Work schedule: Shifting

Qualifications:
• With or Without Service Desk Experience.
• Can speak, read, and write in Dutch and French.
• Willing to work 100% onsite.
• Strong communication skills
• Technical troubleshooting
• Help Desk/ IT Services
• Candidates must have at least 2 years of technical support experience

Position Description:

• Resolving issues utilizing excellent customer service skills, problem-solving skills, and technical skills
• Thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency.
• Produce quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed-upon procedures.
• Develop a comprehensive understanding and mastery of all tools.
• Remain updated on products, policy, procedure, and other important operational issues.
• Perform other duties as assigned.
• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
• Follow agreed escalation procedures.
• To come in on time and on the scheduled shift and Breaks assigned by the people manager.
• Follow rest day schedule as assigned.
• Assist the Service Desk Specialist in processing non-complex work orders, service request as necessary, and support requirements assigned by the Service Desk management team or Service Desk Manager

PRE-SCREENING QUESTIONS:

Can you speak, read, and write in Dutch and French?
What is your level of proficiency in Dutch and French?
Nationality
What type of Visa do you have?
Current location/ present address:
Years of Service Desk or Technical Support experience
Last drawn salary:
Salary expectation
Notice Period:

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Immaculate Obiajulu

Recruiter - Gratitude Inc

NA, nigeria

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