Operational Lead (Telco)
Gratitude IncOperational Lead (Telco)
Job Description
Key Skills
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Job Title: Operational Lead
Account: Telco
Work set up: 100% onsite in Taguig
Work shift: Night shift
Salary budget: PHP 30,000 – PHP 45,000 (plus 1 month basic salary joining bonus)
Experience: 5 years
No. of headcount/s: 3
Qualifications:
• Minimum of 5 years in the BPO industry.
• Minimum of 2 years of experience in a supervisory or team lead role, in BPO, preferably in a high-volume call center environment focused on customer service delivery.
• Good communication skills.
• Willingness to work on a night-shift schedule.
• Full commitment to 100% onsite work.
• Flexibility to be assigned in McKinley, Taguig.
Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com
Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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