OPERATIONS SUPERVISOR - T-MOBILE*

Gratitude Inc

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1 week ago

OPERATIONS SUPERVISOR - T-MOBILE*

1-18 Year(s)

₱ 35 - ₱ 45K p.m

Job Description

Key Skills

Call Center Problem Solving good communication skills bpo supervisor BPO international voice account experience Experience in managing Telco and Media accounts

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OPERATIONS SUPERVISOR - T-MOBILE

BPO/Telco Account

*Salary*: ₱35,000 - ₱45,000
*Work Setup*: Onsite
*Shift*: Graveyard Shift
*Location*: Alphaland, Makati City, Philippines

*About the Role*
We are looking for an Operations Supervisor to lead and support a team under our T-Mobile account. The role focuses on driving team performance, ensuring service quality, and handling day-to-day operations to deliver exceptional customer experience.

*Key Responsibilities*
- Lead, coach, and manage a team of agents to meet KPIs and business targets
- Monitor team performance and provide feedback for continuous improvement
- Handle escalations and ensure resolution of complex customer concerns
- Implement process improvements and ensure compliance with client standards
- Collaborate with support teams to address operational needs
- Conduct team huddles, coaching sessions, and performance reviews

*Non-Negotiable Requirements*
- Must have BPO/Telco background
- Must have leadership/supervisory experience of at least 6 months
- Amenable to work onsite in Alphaland, Makati City
- Amenable to graveyard shift schedule

Preferred Qualifications*
- Experience handling voice accounts, preferably telco
- Strong communication, problem-solving, and people management skills
- Experience with workforce tools and reporting

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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