Operations Supervisor – Travel & Hospitality

Gratitude Inc

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1 week ago

Operations Supervisor – Travel & Hospitality

1-2 Year(s)

₱ 35 - ₱ 40K p.m

Manila (Pasay City)

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Job Description

Key Skills

Customer Service Problem Solving Quality assurance Performance Management performance Metrics people Management Operational Excellence Team Management Communication Skills Workforce Management BPO Operations Process Improvement client management team leadership Training & Development Expertise Travel and Hospitality Coaching & Development Reporting & Analysis Contact Center. Good exposure in to escalation management

35 candidate(s) have already applied for this Job. Apply now

Hiring: Operations Supervisor – Travel & Hospitality

Work Location: MOA
Work Setup: Onsite
Schedule: GY / Shifting
Salary: Up to ₱40,000/month
Start Date: August 31

Role Overview

We are looking for an experienced Operations Supervisor to lead a team of customer service representatives, drive performance, ensure quality, and maintain operational excellence in a Travel & Hospitality program.

Key Responsibilities

Manage, coach, train and develop customer service representatives.
Monitor team and individual performance metrics.
Drive quality assurance and operational excellence.
Optimize workflows and implement process improvements.
Foster a positive and engaging team environment.
Identify and resolve operational issues and escalate when required.
Ensure compliance with client requirements, contracts and internal policies.

Qualifications

1–2 years of experience in a contact center/BPO operations supervisory role.
Strong people management and leadership skills.
Excellent verbal and written communication.
Strong problem-solving and attention to detail.
Experience with contact center software and reporting tools.
Knowledge of contact center metrics and performance management.
Familiarity with compliance and quality assurance processes.
Willingness to work on a shifting schedule.

Pre-Screening Questions

What is your highest educational attainment?
How many years of BPO/Contact Center Operations supervisory experience do you have?
How many years of experience do you have in the Travel & Hospitality industry?
What is your last drawn salary?
What is your expected salary?

Important

Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

Interested candidates, please complete the questionnaire:
Questionnaire Link: https://myglit.com/lateral/cref/17af46ef4e

Role

Operations Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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