Quality Analyst

Gratitude Inc

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1 month ago

Quality Analyst

2-4 Year(s)

35 - 40 Thousand p.m

Manila

Job Description

Key Skills

Six Sigma BPO Experience Bachelor degree UK Banking Industry

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Job title: Quality Analyst
Account: UK Financial Collections
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 40,800 package depending on experience
Start date: TBD

Qualifications:
• Bachelor's Degree
• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment.
• 2-4 Years of contact center experience in the banking industry.
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.
• Excellent communication & feedback/coaching skills.
• Good to have: Exposure to UK banking or collections experience in other verticals

Key Responsibilities & Qualifications:
• Role: Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.
• Skills: Strong analytical, communication (verbal/written), and negotiation skills.
• Process Knowledge: Understanding of financial regulations and compliance standards.

Recruitment Process:
Initial Interview: HRI (Human Resource Interview) c/o Angela
SVAR
Final Interview: MS Teams

Pre-screening Notes:
• How many years of relevant experience you have in in US/UK banking operations and quality assurance in a call center or shared services environment?
• How many years of of contact center experience in the banking industry do you have?
• Do you have Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc?
•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.
• Do you have exposure to UK banking or collections experience in other verticals?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?

Role

QA Analyst

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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