QUALITY ANALYST

Gratitude Inc

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1 month ago

QUALITY ANALYST

2-10 Year(s)

35 - 40 Thousand p.m

Manila (Ortigas, Cubao Quezon City, Bridgetown quezon City)

Job Description

Key Skills

Six Sigma bachelors degree international bpo experience - voice UK Banking Industry

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Conduct thorough quality assessments for products and services.

Identify and report defects and inefficiencies in the quality assurance process.

Develop and implement quality assurance methodologies and best practices.

Collaborate with the development team to ensure quality standards are met.

Prepare detailed documentation of testing processes and quality metrics.

Requirements

Educational Qualifications: Bachelor’s degree in a relevant field.

Experience Level: 3–5 years of experience in quality analysis.

Skills and Competencies: Proficient in BPO processes and quality standards.

Skills and Competencies: Knowledge of the UK/US banking industry.

Skills and Competencies: Familiarity with Six Sigma methodologies.

Qualities and Traits: Strong analytical and problem-solving skills.

Qualities and Traits: Excellent communication and collaboration abilities.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rose Njuguna

Recruiter - Gratitude Inc

NA, kenya

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