Quality Analyst Account: UK Financial Collections
Gratitude IncQuality Analyst Account: UK Financial Collections
Job Description
Key Skills
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Job title: Quality Analyst
Account: UK Financial Collections
Work set up: 100% Onsite Quezon City
Work shift: Shifting schedules, UK time
Start date: TBD
Headcount: 2
Qualifications:
• Bachelor's Degree
• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment.
• 2-4 Years of contact center experience in the banking industry.
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.
• Excellent communication & feedback/coaching skills.
• Good to have: Exposure to UK banking or collections experience in other verticals
• Not a job hopper
Key Responsibilities & Qualifications:
• Role: Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.
• Skills: Strong analytical, communication (verbal/written), and negotiation skills.
• Process Knowledge: Understanding of financial regulations and compliance standard
Pre-screening Notes:
• How many years of relevant experience you have in in US/UK banking operations and quality assurance in a call center or shared services environment?
• How many years of of contact center experience in the banking industry do you have?
• Do you have Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc?
•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.
• Do you have exposure to UK banking or collections experience in other verticals?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?
Role
Analyst
Timings
UK Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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