Quality Analyst | Helpdesk Customer Support

Gratitude Inc

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4 weeks ago

Quality Analyst | Helpdesk Customer Support

2-4 Year(s)

20 - 25 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Coaching Technical BPO Experience Quality Coach

2 candidate(s) have already applied for this Job. Apply now

This Quality Analyst role focuses on technical QA auditing within a BPO/helpdesk environment supporting ad tech, APIs, conversion tracking, and digital advertising platforms. The role involves reviewing customer interactions across chat, email, tickets, and escalations to ensure technical accuracy, compliance, and process adherence. Responsibilities include auditing API integrations, SDK implementations, webhook configurations, conversion tracking setups, attribution models, and Ads Manager workflows (Meta, Google, TikTok).

The position also requires strong SQL expertise for data validation, defect analysis, dashboard reporting, and identifying attribution or tracking discrepancies. Candidates will work closely with QA Leads, Training, Engineering, and Operations teams to provide coaching feedback, maintain QA documentation, perform calibration reviews, and improve evaluation frameworks.

Applicants should have 2–4 years of experience in QA, backend product support, ad tech support, technical integrations, or SaaS/BPO environments. Strong knowledge of SQL, REST APIs, JSON/XML payloads, server-side tracking, SDKs, attribution models, and marketing analytics is required. Experience with debugging tools such as Postman and browser developer tools is preferred.

to apply , provide accurate answers to the following
• Educational attainment

• Years of experience as Quality Analyst

• Technical experience

• Last drawn salary

• Expected salary

Role

QA Analyst

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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