Quality Analyst Korean Vietnamese Thai
Gratitude IncQuality Analyst Korean Vietnamese Thai
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Role: Quality Analyst
Contract: Project based
Location: Taguig City, Metro Manila
Work Set-up: Pure work onsite
Schedule: Shifting schedule
Headcount: 1 each Language
Onboarding DAY 1: December 1-8
Salary Package: 83-86k (can be negotiable but not more than 90k)
Basic: ₱28,000 – ₱31,000 per month
Language premium: ₱55,000
Important Notes:
• Prioritize Filipinos who can speak the required foreign languages such as Korean / Vietnamese / Thai
• Project-based requirements
• Experience in quality is not required
• BPO and customer service experience are preferred only
• Language certifications are preferred and not required
• Years of living or staying in that specific country will be an advantage
• At least 2 years of work experience using the language (Korean / Vietnamese / Thai) is required.
• Must be at least a Senior High School graduate.
• Selected candidates will be hired on a 1-year contract. After the first year, if their performance is satisfactory and the project continues, their contract will be renewed for another year — this time with full regular employee benefits
• Must be fluent in ( Korean / Vietnamese / Thai)
Skillset
• Excellent oral, written and interpersonal communication skills.
• Exceptional listening and analytical skills.
• Intermediate level of knowledge in MS-Office.
• Works accurately and with an eye for details.
Your Day-to-Day
• Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy of the same with
on-time/immediate feedback to the floor.
• Coordinates and facilitates call calibration/training sessions for call center staff.
• Publishes quality trends, feedback and improvement / enhancement reports to Verisk team.
• Conduct quality monitoring and coaching
• Deal tactfully and courteously with clients
• Produce Quality reports and dashboards such as TNI, Pareto etc.
• Drive process improvement and ensure process compliance.
• Contribute to the development of the short and long term goals of the process.
• Ensure quality and CSAT targets are met at all times.
• Drive first call resolution and quality initiatives in the program.
**Recruitment process is just 3 days max**
PRESCREENING NOTES:
BPO experience:
Years of relevant experience:
Educational attainment:
Salary expectation:
Last drawn salary:
Notice period:
Availability for the work setup and schedule:
Current location:
Nationality:
Visa(if not a Filipino):
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
1 - 2 Year(s)
Confidential
Manila, Philippines
Customer service specialist
Gratitude Inc0 - 3 Year(s)
Confidential
Manila, Philippines
Customer Service Representative
Gratitude Inc0 - 1 Year(s)
10 - 20 Thousand p.m
Manila, Philippines
1 - 5 Year(s)
Confidential
Manila, Philippines
Senior back office specislist(financial account)
Gratitude Inc1 - 8 Year(s)
10 - 45 Thousand p.m
Manila, Philippines
MASSIVE BPO HIRING!!!!
Gratitude Inc0 - 1 Year(s)
Confidential
Manila, Philippines
Microsoft Dynamics 365 CRM Developer
Gratitude Inc2 - 5 Year(s)
Confidential
Manila, Philippines
2 - 6 Year(s)
80 - 85 Thousand p.m
Manila, Philippines
CUSTOMER RETENTION SPECIALIST
Gratitude Inc0 - 7 Year(s)
15 - 25 Thousand p.m
Manila, Philippines