Quality Analyst - UK Financial Collections | Onsite Quezon City

Gratitude Inc

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2 months ago

Quality Analyst - UK Financial Collections | Onsite Quezon City

2-4 Year(s)

Quezon Calabarzon

Job Description

Key Skills

Six Sigma bachelors degree BPO Experience UK Banking Industry

1 candidate(s) have already applied for this Job. Apply now

Job title: Quality Analyst - UK Financial Collections
Account: UK Financial Collections
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Start date: ASAP

Qualifications:
• Bachelor's Degree
• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment.
• 2-4 Years of contact center experience in the banking industry.
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.
• Excellent communication & feedback/coaching skills.
• Good to have: Exposure to UK banking or collections experience in other verticals
• Not a job hopper

Key Responsibilities & Qualifications:
• Role: Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.
• Skills: Strong analytical, communication (verbal/written), and negotiation skills.
• Process Knowledge: Understanding of financial regulations and compliance standards.

Role

Customer Service Executive -Technical

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Immaculate Obiajulu

Recruiter - Gratitude Inc

NA, nigeria

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