Quality Assistant Manager
Gratitude IncQuality Assistant Manager
Job Description
Key Skills
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Qualifications:
Bachelor’s degree in any four-year course (required).
5–7 years progressive experience in a contact center environment.
Minimum 12 months’ experience in the Healthcare industry.
3–4 years in a leadership role overseeing Quality Assurance and/or Training.
Proven track record in designing, implementing, and managing quality/training programs.
Strong experience with contact center technologies (CRM, ACD, WFM, Quality Monitoring, LMS).
Must be willing to work onsite in Cebu IT Park.
Should have no active application with the client.
Key Skills:…
Role
EA to Chairman/President/Vice President
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Corporate Planning / Consulting / Strategy
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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