Quality Assurance Analyst

Gratitude Inc

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1 month ago

Quality Assurance Analyst

2-4 Year(s)

35 - 40 Thousand p.m

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Microsoft Excel MS SQL Server

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Job Title: Quality Assurance Analyst
Account: Insurance
Salary: 35-38K
Work location/Set up: Onsite , Alabang
Shift Schedule: GY
SD:13-Feb

Qualifications:
Bachelor’s degree preferred; equivalent work experience accepted
1–2 years of pure insurance experience (billing, account management, or policy servicing)
Minimum of 2–3 years of contact center experience, with at least 1 year in QA or auditing
Strong knowledge of insurance billing processes and ECC account management
Excellent analytical, communication, and documentation skills
Proficient in MS Office, QA tools, and CRM/contact center systems
Detail-oriented, with the ability to identify trends and recommend solutions
Must have prior BPO experience

Kindly send your answer to the following Pre-Screening Notes and your Resume to yahaya@gratitudeindia.com
Educational Attainment:
Years of Insurance Experience:
Years of Contact Center Experience:
Years of Leadership/Supervisory Experience:
Last Drawn Salary:
Expected Salary:

Role

QA Analyst

Timings

Night Shift (Permanent)

Industry

Insurance

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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