Quality Assurance - Healthcare
Gratitude IncQuality Assurance - Healthcare
Job Description
Key Skills
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Job Description
The Quality Assurance Analyst monitors and evaluates inbound and outbound customer interactions (calls, emails, and chats) to ensure compliance with quality standards. Responsibilities include documenting quality issues, reporting performance metrics, providing feedback and coaching, supporting training initiatives, sharing best practices, and mentoring junior team members. Candidates should have at least one year of Healthcare QA experience, preferably in a BPO, with the ability to work independently and analyze performance trends. College graduates are preferred, though experienced undergraduates are considered. Applicants must be available to start immediately, work night shifts (EST), and be willing to work on-site at TP Vertis, Quezon City.
Kindly answer the pre-screening questions and send as a comment while applying
Pre-Screening Notes:
•Educational attainment
•Years of experience as a Healthcare QA
•Healthcare field experience
•BPO experience :
•Are you able to start on July 13, 2026?
•Are you willing to work on-site at TP Vertis, Quezon City?
•Last drawn salary
•Expected salary
Role
Customer Service Analyst
Timings
Rotational Shifts (Permanent)
Industry
Medical / Healthcare / Hospital
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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