Quality Assurance Specialist

Gratitude Inc

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2 weeks ago

Quality Assurance Specialist

2-3 Year(s)

35 - 40 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Quality Analyst telco

5 candidate(s) have already applied for this Job. Apply now

Job title: Quality Assurance Specialist

Account: Telco

Work set up: On-site at Taguig

Work shift: Shifting

Headcount: 3

BPO industry experience in the relevant role is required.

RECRUITMENT PROCESS: Virtual initial Interview - Virtual Level 1 Interview - Onsite Final Interview in Taguig (6 pm to 8 pm schedule)

CRITICAL REQUIREMENTS:

• High School /SHS Graduate, Bachelor’s degree or equivalent experience is acceptable

• Open for Filipinos and local applicants only

• With the latest Quality Analyst experience handling Telco accounts for at least 2 years in a BPO setting

• Compliance accuracy and documentation quality

• Identification and reduction of regulatory violations

• Improvement in collector performance metrics

• Accuracy and consistency in call scoring

• Effectiveness of feedback and coaching support

Role

QA Lead

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Anitha Batamuriza

Recruiter - Gratitude Inc

NA, rwanda

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