Quality Manager – Travel Account
Gratitude IncQuality Manager – Travel Account
Job Description
Key Skills
56 candidate(s) have already applied for this Job. Apply now
Location: Clark
Work Setup: Onsite
Shift: Night Shift
Salary: PHP 80,000–110,000
Account: Travel / Quality Assurance
The Opportunity
We’re looking for an experienced Quality Manager with strong BPO and Quality Assurance expertise to lead quality operations for a travel account.
What You’ll Do
Lead and manage Quality Assurance operations across voice and non-voice channels.
Monitor and evaluate calls, emails and chats against quality standards.
Drive call monitoring, audits, scorecards, coaching and feedback.
Analyse quality trends and prepare performance reports for management.
Coach, mentor and develop QA specialists to improve performance.
Identify quality gaps and implement corrective and process improvement initiatives.
Develop and implement QA
Interested? Send your updated CV.
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Senior Data Engineer - CL10
Gratitude Inc2 - 5 Year(s)
₱ 45 - ₱ 65K p.m
Manila, Philippines
0 - 1 Year(s)
₱ 15 - ₱ 20K p.m
Manila, Philippines
Service Delivery Manager
Gratitude Inc3 - 5 Year(s)
Confidential
Manila, Philippines
CSR Multilingual Language - Thai
Gratitude Inc0 - 20 Year(s)
₱ 60 - ₱ 60.95K p.m
Manila, Philippines
5 - 10 Year(s)
Confidential
Manila, Philippines
Multilingual Language - Cantonese
Gratitude Inc0 - 1 Year(s)
₱ 52.21 - ₱ 87.15K p.m
Manila, Philippines
SAP S/4 HANA Supply Chain Consultant
Gratitude Inc2 - 3 Year(s)
Confidential
Manila, Philippines
CSR insurance Account -EXL pasay
Gratitude Inc2 - 19 Year(s)
₱ 40 - ₱ 45K p.m
Manila, Philippines
Training & Quality Manager (IT As A Service)
Gratitude Inc5 - 22 Year(s)
₱ 90 - ₱ 165K p.m
Manila, Philippines
5 - 10 Year(s)
Confidential
Manila, Philippines