Real-Time Analyst (RTA)

Gratitude Inc

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1 day ago

Real-Time Analyst (RTA)

2-3 Year(s)

Davao

Job Description

Key Skills

Real Time Analyst good communication skills WFM. RTA tool

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Job Title: Real-Time Analyst (RTA)

Work Location: Alphaland Makati, Davao
Work Setup & Schedule: Onsite/Shifting schedule

Overview:

Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps

Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills

Role

Business/EDP Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Immaculate Obiajulu

Recruiter - Gratitude Inc

NA, nigeria

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