REAL-TIME ANALYST (RTA) LEAD

Gratitude Inc

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2 weeks ago

REAL-TIME ANALYST (RTA) LEAD

2-5 Year(s)

₱ 30 - ₱ 50K p.m

Quezon Calabarzon

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Job Description

Key Skills

Data Analysis Leadership Performance Management Stakeholder Management intraday reporting Workforce Management Process Improvement forecasting. Real-time Management Reporting & Analysis Real-Time Analyst SLA / KPI Management Team Management, SLA Management

41 candidate(s) have already applied for this Job. Apply now

HIRING: REAL-TIME ANALYST (RTA) LEAD

Location: Eton Centris, Quezon City
Work Setup: 100% Onsite
⏰ Schedule: Shifting
Salary: Up to 20% hike from last drawn salary + ₱2,400 allowance
Start Date: ASAP
Headcount: 1

Requirements

Bachelor’s Degree graduate
2+ years of experience managing RTA teams in a contact center environment
Experience handling multiple queues and geographies
Strong knowledge of:
- SLA Achievement
- Schedule Adherence
- Occupancy
- Forecast Variance
- Abandonment %
- Queue Management Accuracy

Recruitment Process

Initial Interview → SVAR → L2 Interview (MS Teams) → L3 Interview (MS Teams)

Pre-Screening Questions

Please provide the following details:

Highest Educational Attainment
Years of experience as an RTA Lead in a contact center environment
Last drawn salary
Expected salary
Are you amenable to working 100% onsite in Quezon City on a shifting schedule?
Can you start immediately?

Interested candidates, please complete the questionnaire here:
https://myglit.com/lateral/cref/7dc6b03c6a

Only shortlisted candidates will be contacted.

Role

MIS Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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