Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections

Gratitude Inc

143 Views

1 week ago

Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections

2-4 Year(s)

Job Description

Key Skills

Call Center SLA Requirements International BPO RTA tool

0 candidate(s) have already applied for this Job. Apply now

Job Title: Real-Time Analyst (RTA) Lead

Vertical: UK Financial Collections

Work Setup: 100% onsite in Eton Centris, Quezon City

Work Shift: Shifting

Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience

Start Date: ASA

Qualifications:

- Graduate of a Bachelor's Degree

- 2+ years managing RTA teams in a contact center environment

- Experience managing multiple queues and geographies

- SLA Achievement

- Schedule Adherence

- Occupancy

- Forecast Variance

- Abandonment %

- Queue Management Accuracy

Recruitment Process:

Initial Interview - SVAR - L2 Interview: MS Teams - L3 Interview: MS Teams

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

5+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

Application Support Engineer - Tech Architect for Microsoft Intune CL8

Gratitude Inc

7 - 20 Year(s)

Troubleshooting Microsoft 365 Accelq cloud based testing platform for functional, Database and Api testing.

₱ 70 - ₱ 150K p.m

Manila, Philippines

Details

SAP OTC Consultant - Lead

Gratitude Inc

5 - 10 Year(s)

SAP abap production support SAP configuration

₱ 40 - ₱ 45K p.m

Manila, Philippines

Details

Customer service representative

Gratitude Inc

0 - 1 Year(s)

CRM (Customer relationship Management) Customer Service Customer service skills

₱ 20 - ₱ 21K p.m

Manila, Philippines

Details

URGENT HIRING AT BRIDGETOWN

Gratitude Inc

1 - 10 Year(s)

Chat Support

Confidential

Manila, Philippines

Details

Customer Service Representative (retention)

Gratitude Inc

0 - 2 Year(s)

Customer Service

₱ 30 - ₱ 37K p.m

Manila, Philippines

Details

SAP CPI and APIM Developer

Gratitude Inc

5 - 12 Year(s)

SAP JSON groovy

₱ 110 - ₱ 116K p.m

Manila, Philippines

Details

Customer service representative

Gratitude Inc

1 - 2 Year(s)

Customer Service BPO Skills good communication skills

₱ 25 - ₱ 32K p.m

Manila, Philippines

Details

SPANISH CSR-Taguig site

Gratitude Inc

0 - 13 Year(s)

spanish language BPO Call center BPO Experience

Confidential

Manila, Philippines

Details

Cash Application Analyst - B2B Account Receiveable urgent

Gratitude Inc

2 - 5 Year(s)

erp systems Account Receivable B2B Cash Application

Confidential

Manila, Philippines

Details

Thai Bilingual Customer Service Representative

Gratitude Inc

0 - 2 Year(s)

Thai Excellent English communication and presentation skills Thai Language

₱ 50 - ₱ 60K p.m

Manila, Philippines

Details