Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections

Gratitude Inc

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2 weeks ago

Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections

2-4 Year(s)

Manila (Bridgetown quezon City, Diliman quezon city)

Job Description

Key Skills

Call Center SLA Requirements International BPO RTA tool

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Job Title: Real-Time Analyst (RTA) Lead

Vertical: UK Financial Collections

Work Setup: 100% onsite in Eton Centris, Quezon City

Work Shift: Shifting

Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience

Start Date: ASA

Qualifications:

- Graduate of a Bachelor's Degree

- 2+ years managing RTA teams in a contact center environment

- Experience managing multiple queues and geographies

- SLA Achievement

- Schedule Adherence

- Occupancy

- Forecast Variance

- Abandonment %

- Queue Management Accuracy

Recruitment Process:

Initial Interview - SVAR - L2 Interview: MS Teams - L3 Interview: MS Teams

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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