SAP Order-to-Cash (OTC) Lead

Gratitude Inc

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2 hours ago

SAP Order-to-Cash (OTC) Lead

8-9 Year(s)

120 - 150 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

SAP COMPUTER SKILL

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• Must have at least 8+ years of experience in SAP with a specialization in Order-to-Cash (OTC) processes.
• Expertise in both ECC and SAP S/4HANA environments with a focus on support and enhancements.
• Deep understanding of Sales Order Management, Pricing, Delivery, and Billing.
• Strong integration knowledge with SAP FICO, MM, and other modules
• Must not be a present or former employee of CGI
• Must also not a job hopper who only works for less than a year per company

Position Description:

We are looking for an experienced and client-focused SAP Order-to-Cash (OTC) Lead to support and continuously enhance our client’s SAP OTC solution. This role is dedicated to providing functional support, process optimization, and solution stability within a complex, global SAP environment.

The successful candidate will have deep functional and technical expertise in both ECC and SAP S/4HANA, strong problem-solving capabilities, and experience supporting large enterprise clients. You will lead key OTC areas, including Order Management, Pricing, Billing (Service and Project-based), Logistics Execution, and Credit Management, while ensuring a high level of client satisfaction and service excellence.

Your future duties and responsibilities:
• Act as the primary functional lead for the client’s SAP OTC landscape, ensuring seamless day-to-day support and system stability.
• Manage and resolve incidents, service requests, and enhancements in collaboration with the client and internal support teams.
• Analyze and troubleshoot complex OTC issues across modules including Sales, Pricing, Billing, Credit Management, and Logistics Execution.
• Drive continuous improvement initiatives by identifying process optimization and automation opportunities within OTC.
• Coordinate with cross-functional teams (FI/CO, MM, PS, and Technical) to ensure integrated and efficient end-to-end solutions.
• Support period-end and quarter-end closing activities, ensuring timely and accurate order-to-cash processing.
• Prepare functional documentation, impact assessments, and test scripts for change requests and system updates.
• Lead and mentor your team to support resources to ensure high-quality, consistent service delivery.
• Maintain strong client relationships, providing proactive communication and advisory support.

Required qualifications to be successful in this role:
• Proven ability to lead workstreams independently in a client-facing support environment.
• Strong analytical and problem-solving skills with a proactive and service-oriented mindset.
• Excellent communication and stakeholder management skills, including experience interacting directly with clients.
• Familiarity with ITIL service management processes,
• Must be amenable to working onsite 2-3 days in McKinley, Taguig, on a mid-shift schedule.

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Benjamin Etuweire

Recruiter - Gratitude Inc

NA, nigeria

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