SERVICE DELIVERY MANAGER Job in Manila at Gratitude Inc | MyGlit

Gratitude Inc banner

SERVICE DELIVERY MANAGER

Gratitude Inc

578 Views

1 month ago

SERVICE DELIVERY MANAGER

3-5 Year(s)

₱ 90 - ₱ 100K p.m

Manila

Manila

Job Description

Key Skills

Accounting Accounts Management Business to Consumer (B2C) Leadership Overseeing Operation Learning and Leadership

4 candidate(s) have already applied for this Job. Apply now

Job title: Service Delivery Manager

Job ID: J0526-1536
Category: Financial Services
Work set up: Onsite at Pasig
Work shift: Night shift

REQUIREMENTS

Non-Negotiable:
* College graduate
* At least 3 years’ experience as an Operations Manager in Financial Services BPO.
* Exposure to SLA/KPI management, account performance, and operational governance
* Experience with client, stakeholder, or business partner interactions
* Strong people leadership, accountability, and process improvement mindset
* Not a job hopper

Please Answer The Screening Question Below

Pre-screening notes:
* How many years of experience you have as an Operations Manager in a Financial Services BPO?
* Do you have exposure to SLA/KPI Management or operational governance?
* How much is your last drawn salary?
* How much is your salary expectation?
* Are you amenable to work Onsite in Pasig with a Night Shift Schedules?
* When are you available to start once hired?

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Barisi Inayor

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Read More

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

LOOKING FOR YOUR FIRST CUSTOMER SERVICE JOB?

Gratitude Inc

0 - 1 Year(s)

Customer Service BPO industry good communication skills

₱ 20 - ₱ 25K p.m

Manila, Philippines

Details

CSR Financial account(SNL)-Wns Eastwood

Gratitude Inc

0 - 15 Year(s)

Inbound BPO BPO Voice Process BPO Recruitment

₱ 10 - ₱ 15K p.m

Manila, Philippines

Details

MEDICAL BILLING SPECIALIST (RCM ACCOUNT)

Gratitude Inc

1 - 2 Year(s)

Customer Relations Customer Service customer service analyst

₱ 25 - ₱ 35K p.m

Manila, Philippines

Details

Customer service representative

Gratitude Inc

0 - 1 Year(s)

Customer Service

₱ 15 - ₱ 25K p.m

Manila, Philippines

Details

Workday Payroll

Gratitude Inc

5 - 6 Year(s)

C# Communication Skills Workday EIB's

₱ 125 - ₱ 128K p.m

Manila, Philippines

Details

Customer Service Representative – US Telco Account

Gratitude Inc

0 - 1 Year(s)

Customer Service BPO Skills telco

₱ 15 - ₱ 25K p.m

Manila, Philippines

Details

PHRN / USRN CLINICAL ANALYST | WORK FROM HOME QUEZON CITY

Gratitude Inc

1 - 20 Year(s)

Critical Thinking USRN BPO Voice Process

₱ 50 - ₱ 60K p.m

Manila, Philippines

Details

Training & Quality Manager( IT As A Service)

Gratitude Inc

5 - 8 Year(s)

Environment Management Systems & Documental Management Systems SQL Presentation Skills

₱ 90 - ₱ 165K p.m

Manila, Philippines

Details

Insurance CSR | Bridgetowne | Up to ₱23K | 1 Year Voice BPO Experience

Gratitude Inc

1 - 2 Year(s)

Insurance Skills BPO Insurance Strong Communication Skills (Verbal and Written))

₱ 19 - ₱ 25K p.m

Manila, Philippines

Details

CSR Online video sharing account -Cognizant Vertis N

Gratitude Inc

1 - 18 Year(s)

Inbound BPO BPO Voice Process BPO Skills

₱ 20 - ₱ 25K p.m

Manila, Philippines

Details