Service Delivery Manager
Gratitude IncService Delivery Manager
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Non-Negotiable:
• College graduate
• At least 3 years’ experience as an Operations Manager in Financial Services BPO.
• Exposure to SLA/KPI management, account performance, and operational governance
• Experience with client, stakeholder, or business partner interactions
• Strong people leadership, accountability, and process improvement mindset
• Not a job hopper
•
Pre-screening notes:
• How many years of experience you have as an Operations Manager in a Financial Services BPO?
• Do you have exposure to SLA/KPI Management or operational governance?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?
• When are you available to start once hired?
Role
Customer Delivery Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
1 - 23 Year(s)
Confidential
Manila, Philippines
5 - 25 Year(s)
₱ 65 - ₱ 150K p.m
Manila, Philippines
Customer service representative
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 20K p.m
Manila, Philippines
Operations Lead-QC
Gratitude Inc10 - 26 Year(s)
₱ 100 - ₱ 125K p.m
Manila, Philippines
Customer service representative (tech)
Gratitude Inc0 - 1 Year(s)
₱ 20 - ₱ 37.5K p.m
Manila, Philippines
Customer service representative
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 30K p.m
Manila, Philippines
COLLECTIONS CSR
Gratitude Inc3 - 20 Year(s)
₱ 35 - ₱ 40K p.m
Manila, Philippines
3 - 18 Year(s)
₱ 10 - ₱ 15K p.m
Manila, Philippines
SAP Sales and Distribution / Senior Consultant
Gratitude Inc10 - 15 Year(s)
₱ 125 - ₱ 127K p.m
Manila, Philippines
Quality Assurance Manager-Telco
Gratitude Inc2 - 3 Year(s)
₱ 80 - ₱ 100K p.m
Manila, Philippines