Service Desk Transformation Consultant
Gratitude IncService Desk Transformation Consultant
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Qualifications:
• Must possess at least a Bachelor’s/College Degree, preferably in IT.
• Experience in transformation and solutions for Service Desk accounts.
• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
• At least 6–8 years of experience in an IT Service Desk.
• Prior consulting and automation experience is required.
• Presales/solution experience is a plus.
• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.
• BPO experience is required.
Role
Customer Service Executive -Technical
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
CSR Collections Account -TCS Taguig
Gratitude Inc1 - 23 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
1 - 9 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Noc mainframe operator
Gratitude Inc2 - 3 Year(s)
50 - 80 Thousand p.m
Manila, Philippines
Customer service representative
Gratitude Inc0 - 3 Year(s)
25 - 40 Thousand p.m
Manila, Philippines
WNS bridgetowne :CSR -Travel/Financial Account
Gratitude Inc1 - 10 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
RPO Healthcare Recruiter
Gratitude Inc1 - 4 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
Spanish Bilingual CSR -WNS Company
Gratitude Inc2 - 17 Year(s)
95 - 100 Thousand p.m
Manila, Philippines
MIS Executive – Call Center
Gratitude Inc2 - 3 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
Data Analytics and Modeling Manager
Gratitude Inc6 - 10 Year(s)
100 - 200 Thousand p.m
Manila, Philippines
Pharmacy Graduates
Gratitude Inc0 - 2 Year(s)
20 - 25 Thousand p.m
Manila, Philippines