Service Desk Transformation Consultant
Gratitude IncService Desk Transformation Consultant
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Position: Service Desk Transformation Consultant
Location: Eastwood, Quezon City
Salary: 112K–140K (100K–130K base)
Work Setup: Hybrid (subject to business requirements)
Work Shift: Flexible to work in a 24/7 environment
Target Start Date: ASAP
Headcount: 2
Qualifications:
• Must possess at least a Bachelor’s/College Degree, preferably in IT.
• Experience in transformation and solutions for Service Desk accounts.
• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
• At least 6–8 years of experience in an IT Service Desk.
• Prior consulting and automation experience is required.
• Presales/solution experience is a plus.
• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.
• BPO experience is required.
Interested and qualified candidates should send their CV to esther.igweonu@gratitudeindia.com
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Multilingual Service Desk Agent (Polish)
Gratitude Inc2 - 5 Year(s)
80 - 85 Thousand p.m
Manila, Philippines
Senior SAP ABAP Developer
Gratitude Inc8 - 10 Year(s)
140 - 150 Thousand p.m
Manila, Philippines
SAP FICO Consultant
Gratitude Inc10 - 12 Year(s)
100 - 170 Thousand p.m
Manila, Philippines
Health Clinical Services Senior Manager - USRN
Gratitude Inc10 - 12 Year(s)
Confidential
Manila, Philippines
International Medical Billing Customer Service Agent
Gratitude Inc1 - 4 Year(s)
Confidential
Manila, Philippines
Multilingual Service Desk Agent -German
Gratitude Inc1 - 10 Year(s)
90 - 100 Thousand p.m
Manila, Philippines
CSR -Rider support Account COGNIZANT COMPANY
Gratitude Inc2 - 29 Year(s)
30 - 40 Thousand p.m
Manila, Philippines
2 - 3 Year(s)
Confidential
Manila, Philippines
MIS Executive – Call Center
Gratitude Inc2 - 5 Year(s)
Confidential
Manila, Philippines
Senior AX/SQL Technical Expert
Gratitude Inc5 - 7 Year(s)
150 - 160 Thousand p.m
Manila, Philippines