Service Desk Transformation Consultant
Gratitude IncService Desk Transformation Consultant
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Position: Service Desk Transformation Consultant
Location: Eastwood, Quezon City
Salary: 112K–140K (100K–130K base)
Work Setup: Hybrid (subject to business requirements)
Work Shift: Flexible to work in a 24/7 environment
Target Start Date: ASAP
Headcount: 1
Qualifications:
• Must possess at least a Bachelor’s/College Degree, preferably in IT.
• Experience in transformation and solutions for Service Desk accounts.
• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
• At least 6–8 years of experience in an IT Service Desk.
• Prior consulting and automation experience is required.
• Presales/solution experience is a plus.
• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.
• BPO experience is required.
Pre-Screening Notes:
Educational Attainment:
Years of Relevant Experience:
Experience with AI/ML: Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks.
BPO Experience:
Last Drawn Salary:
Expected Salary:
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Microsoft Azure AI Engineer (Now Hiring)
Gratitude Inc3 - 4 Year(s)
₱ 65 - ₱ 100K p.m
Manila, Philippines
SOC Team Lead (L2) | Cyber Defense & Incident Response
Gratitude Inc3 - 5 Year(s)
₱ 65 - ₱ 200K p.m
Manila, Philippines
CSR INSURANCE BROKERAGE-Taguig
Gratitude Inc2 - 12 Year(s)
₱ 40 - ₱ 45K p.m
Manila, Philippines
Senior Staff Accountant - Supervisor
Gratitude Inc4 - 25 Year(s)
₱ 60 - ₱ 65K p.m
Manila, Philippines
Collections Manager – B2B
Gratitude Inc5 - 8 Year(s)
Confidential
Manila, Philippines
Join Our Dynamic Collections Team| Salary up to 37k
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
CSR Video sharing account -Cognizant Vertis N
Gratitude Inc1 - 23 Year(s)
₱ 25 - ₱ 35K p.m
Manila, Philippines
HR Payroll Team Lead
Gratitude Inc2 - 5 Year(s)
Confidential
Manila, Philippines
3 - 5 Year(s)
Confidential
Manila, Philippines
MULTILINGUAL LANGUAGE SPECIALIST - CANTONESE
Gratitude Inc0 - 20 Year(s)
₱ 52 - ₱ 130K p.m
Manila, Philippines