Service Desk Transformation Consultant - URGENT HIRING

Gratitude Inc

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1 day ago

Service Desk Transformation Consultant - URGENT HIRING

6-8 Year(s)

100 - 130 Thousand p.m

Manila

Job Description

Key Skills

Service Desk BPO Experience Transformation Consultant Bachelor degree AI tools Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks

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Position: Service Desk Transformation Consultant

Location: Eastwood, Quezon City

Salary: 100K–130K base

Work Setup: Hybrid (subject to business requirements)

Work Shift: Flexible to work in a 24/7 environment

Target Start Date: ASAP

Qualifications:

• Must possess at least a Bachelor’s/College Degree, preferably in IT.

• Experience in transformation and solutions for Service Desk accounts.

• Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.

• At least 6–8 years of experience in an IT Service Desk.

• Prior consulting and automation experience is required.

• Presales/solution experience is a plus.

• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.

• Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders.

• BPO experience is required.

Pre-Screening Notes:

Educational Attainment:

Years of Relevant Experience:

Experience with AI/ML: Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks.

BPO Experience:

Last Drawn Salary:

Expected Salary:

Role

WFM

Timings

Flexible (Contract To Hire)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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