Spanish Customer Service Representative (Spanish CSR)

Gratitude Inc

426 Views

3 weeks ago

Spanish Customer Service Representative (Spanish CSR)

0-5 Year(s)

₱ 23 - ₱ 30K p.m

Manila (Taguig)

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service

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Spanish Customer Service Representative (Spanish CSR)

Position: Spanish Customer Service Representative (Spanish CSR)

Company: Cognizant

Work Arrangement: Onsite

Schedule: Night Shift / Shifting schedule as required by operations

Work Location: Giga / Taguig, Philippines
Level: SPE

Job Responsibilities

As a Spanish Customer Service Representative, you will support customers through Spanish and English communication while providing excellent customer service.

The role may include:

Handling customer concerns and inquiries professionally

Communicating with customers in Spanish and English

Providing accurate information and resolving customer concerns

Following account procedures and service standards

Maintaining a high level of customer satisfaction

Documenting customer interactions accurately

Working collaboratively with the operations and support teams

QUALIFICATIONS:

Minimum 2 years in college — back subjects accepted

Minimum 6 months BPO/TSR experience

Good Spanish & English communication skills

Non-native Spanish speakers are welcome!

Willing to work onsite in Giga/Taguig

Willing to work night shift

Qualifications

Language Requirement

Spanish: Good conversational and professional communication skills
English: Good communication skills

Non-native Spanish speakers are welcome to apply, provided they can successfully meet Cognizant's language assessment requirements.

Can work effectively in a fast-paced customer service environment

Application Screening

Candidates should be prepared for Cognizant's recruitment process, which may include:

Initial screening

English communication assessment

Spanish language assessment

Operations/Final interview

Job offer and pre-employment requirements

Spanish-speaking candidates with BPO experience are highly encouraged to apply.

Apply now / Send your CV for immediate screening!

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Aishat Jimoh

Recruiter - Gratitude Inc

NA, nigeria

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