Spanish Technical Support Representative (TSR)

Gratitude Inc

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1 week ago

Spanish Technical Support Representative (TSR)

0-1 Year(s)

Manila

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Job Description

Key Skills

Technical Support Spanish language proficiency, including ability to read, understand, and communicate process-related information effectively.

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Job Title: Spanish Technical Support Representative (TSR)

Job Description

We are looking for Spanish-speaking Technical Support Representatives (TSR) to provide technical assistance and customer support to clients. The role requires candidates with strong English and Spanish communication skills and a minimum of 6 months of BPO Technical Support experience.

The successful candidates will troubleshoot technical concerns, assist customers professionally, and provide effective resolutions while maintaining high service quality standards.

Qualifications

Minimum 2 years of college, with no back subjects.
Minimum 6 months of BPO experience.
At least 6 months of BPO Technical Support (TSR) experience.
At least 1 year of TSR background preferred/required based on pre-screening criteria.
Strong Spanish and English communication skills.
Open to non-native Spanish speakers (Filipino candidates only).
Strong technical troubleshooting and customer service skills.
Willing to work 100% onsite in Taguig.
Willing to work on shifting and night shift schedules.
Available to start ASAP.

Key Responsibilities

Provide technical support and assistance to customers through appropriate support channels.
Troubleshoot and resolve technical issues efficiently.
Communicate clearly and professionally in Spanish and English.
Identify customer concerns and provide appropriate technical solutions.
Follow established troubleshooting procedures and service guidelines.
Maintain accurate documentation of customer interactions and technical issues.
Deliver quality customer service while meeting productivity and performance targets.
Escalate complex technical issues to the appropriate support teams when required.

Pre-Screening Questions

BPO experience: At least 6 months BPO TSR experience
Years of relevant experience: At least 1 year TSR background
Educational attainment: Minimum 2 years in College
Salary expectation:
Last drawn salary:
Notice period:
Availability for the work setup and schedule: Please specify the site they want to be endorsed to
Current location:
Nationality:

Role

Manager-Technical

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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