Sr manager process improvement (Clark) Telco and Media
Gratitude IncSr manager process improvement (Clark) Telco and Media
Job Description
Key Skills
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Role: Sr Manager Process Improvement (Service Excellence)
Account: Telco and Media
Location: CLARK
Work Set-up: Onsite
Work Schedule: Flexible
Start Date: ASAP
Salary: 180,000 base pay + 20,650 allowance with sign on bonus
Qualifications:
LSS Greenbelt Certified- minimum
Experience in managing Telco and Media accounts
Process Improvement experience in BPO Setup is required
At least 5 years’ experience in a Process Improvement capacity
Minimum tenure of at least 2 years in last 2 organizations
Completed GB projects for KPI Improvement such as CSAT, AHT etc.
Must be at least an incumbent Manager or current Sr. Manager
Must be willing to work on flexible schedule. Willing to work onsite in Clark, Pampanga
Role
Manager / Senior Manager - Administration
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Human Resources
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