Sutherland company is looking for CSR agents in Taguig

Gratitude Inc

1097 Views

2 months ago

Sutherland company is looking for CSR agents in Taguig

1-2 Year(s)

Manila (Alabang Muntinlupa City, Makati, Pasay City, Taguig, Ayala Alabang Muntinlupa City)

Job Description

Key Skills

Call Center International Call Centre BPO Call center Call centre voice International BPO

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Company Remark :

Non-negotiable qualification:

1+ years’ experience on Disability claims (Short-term/Long-term disability claims) Intake

* Location : BGC, Taguig City Metro Manila

* Work Set-up : Pure work onsite

* Salary Expectation : will be based on your existing salary and incremental amount will be discussed once you clear the process

* Joining Bonus : 30K-50k (will be discussed during interview)

Job Description;

As a Contact Center Representative, you will be the first point of contact for customers seeking assistance with their insurance inquiries. Your primary responsibilities will include providing exceptional customer service by answering calls, assisting with policy information, verifying eligibility, claims, and ensuring the satisfaction of each client.

Key Job Responsibilities

Answer inbound/make outbound calls and speak with customers to resolve any customer service inquiries with accuracy, efficiency, and outstanding call quality former customers.

Access customer account information via client’s computer software, making/notating all necessary entries to resolve problems and/or complaints; initiate, schedule or change a service request, process transactions, setup accurately transportation services, etc.

Communicate with customer in a pleasant and professional way; effectively and clearly resolving any issues reported. It will require excellent oral communication skills (grammar, enunciation, pronunciation).

Educate customer about the status of their claim and general queries

Cope with, and diffuse stressful situations; manage and control of calls with tact and diplomacy.

Help customer understand what is happening on the claim and any additional information needed to gather, i.e paperwork related questions, extension request, additional requirements

Answer general inquiries related to STD/Absence

Provide exceptional customer service by ensuring timely resolution of customer inquiries and concerns.

Follow up with customers on pending claims or benefit inquiries and provide updates as needed.

Interview type: walk-in (Onsite) interview process. One day interview process.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Uwandu Okechukwu Davis

Recruiter - Gratitude Inc

NA, nigeria

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