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Technical Support Representative (TSR)

Gratitude Inc
329 Views
1 month ago

Technical Support Representative (TSR)

0-2 Year(s)
₱ 15 - ₱ 30K p.m
Manila, Davao, Cebu Central Visayas
Manila, Davao, Cebu Central Visayas

Job Description

Key Skills

Customer Service Technical BPO Skills customer support Must be fluent in speaking both Mandarin and English

6 candidate(s) have already applied for this Job. Apply now

Join our Technical Support team and help customers resolve internet, mobile, device, and software-related concerns. We’re looking for individuals who are eager to learn, have strong communication skills, and enjoy solving problems. Previous experience is not required.

Responsibilities

•⁠ ⁠Troubleshoot technical concerns.
•⁠ ⁠Guide customers through step-by-step solutions.
•⁠ ⁠Document customer interactions accurately.
•⁠ ⁠Escalate unresolved issues when necessary.
•⁠ ⁠Deliver excellent customer service.

Qualifications

•⁠ ⁠At least 18 years old.
•⁠ ⁠Senior High School (K-12) Graduate or higher.
•⁠ ⁠Good English communication skills.
•⁠ ⁠No experience required.
•⁠ ⁠Basic computer knowledge.
•⁠ ⁠Willing to work onsite and on rotating schedules.

Benefits

•⁠ ⁠Competitive compensation.
•⁠ ⁠Paid technical training.
•⁠ ⁠Career advancement opportunities.
•⁠ ⁠Incentives and allowances (account-dependent).
•⁠ ⁠Positive and collaborative workplace.

Start your journey in technical support today!

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Recruiter profile

Temitayo Adebiyi

Recruiter - Gratitude Inc

NA, nigeria

1+ Followers

500+ Posts

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