TELCO Customer Service Representative

Gratitude Inc

263 Views

3 weeks ago

TELCO Customer Service Representative

0-7 Year(s)

Job Description

Key Skills

BPO Voice Process BPO Skills BPO Operations

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‎Job Summary

‎We are looking for enthusiastic and customer-focused individuals to join our Telco Customer Service team. In this role, you will assist customers with their inquiries, resolve concerns, and deliver exceptional service while maintaining a positive customer experience.

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Key Responsibilities

Handle incoming customer inquiries via phone.

Assist customers with account-related concerns and service requests.

‎Resolve issues efficiently while ensuring customer satisfaction.

‎Accurately document customer interactions in the system.

‎Meet quality and performance standards.

‎

Qualifications

At least a High School Graduate.

No BPO experience required.

‎Fresh graduates and career shifters are welcome to apply.

‎Good communication skills.

‎Willing to work onsite and on a shifting schedule.

‎

Why Join Us?

Competitive salary package

Paid professional training

‎Career growth opportunities

‎Dynamic and supportive work environment

Role

Customer Service Executive -Chat

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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