Trainer (Banking)

Gratitude Inc

60 Views

14 hours ago

Trainer (Banking)

3-30 Year(s)

70 - 80 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Communication Negotiation Time Management

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Job Title: Trainer
Project: Valley Bank

Account/ Domain/ LOB: Banking

Work set-up: Onsite at BGC Taguig

Work schedule: Night shift

Salary range: 70K - 80K package

Relevant Experience range: 3- 5years

Job Description

• Design new hire training, cross-skilling, and refresher programs

• Create training plans aligned to bank SOPs, Adult learning principles

• Facilitate Virtual & Onsite training

• Scenario-based and case-based training

• Knowledge checks and certification assessment

• Responsible for all Qualitative Metrics (Quality Scores, Complaince scores & Repeat errors)

• Weekly/Monthly/Quarterly reviews with management

• Call Auditing, Call monitoring, Call calibration.

• Provide coaching and mentoring to new and existing team members on an on-going basis.

• Ensure that team members are adhering to call quality standards and practices by conducting regular call monitoring checks

• Ensure that the team is adhering to the prescribed quality parameters

• To actively participate in providing feedback (positive and negative)

• Conduct team briefings and discussions on a regular basis

• Need to maintain all the Reports & MIS for the same.

Requirements:

• Must have a Bachelor's degree with both TOR and Diploma on hand

• With 5 - 7 years of supporting a banking account, whether retail or commercial or both and at least 3 years as a Trainer

• With over-all working experience of at least 8 years

• Doing early stage or late stage collections, for auto loans, credit cards, personal bank/loans

• Strong communication skills. Language proficiency in English

• Ability to work independently and within a team environment

• Critical listening and thinking skills

• Training/teaching skills

• Strategic management skills

• Negotiation skills/experience

• Time management skills

• Customer service oriented

• Decision making/problem solving skills

Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com

Role

Any Other

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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