Trainer - UK Financial Collections | Banking Operations | Quezon City
Gratitude IncTrainer - UK Financial Collections | Banking Operations | Quezon City
Job Description
Key Skills
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We’re hiring a Trainer - UK Financial Collections for a leading financial collections account. This role is ideal for professionals with experience in UK, US, or Australian collections, banking operations, and call center training, who are passionate about developing people and driving performance.
Location: Eton Centris, Quezon City (100% Onsite)
Schedule: Shifting (UK Time)
Experience: 2-4 Years
Headcount:1 3
Start Date: ASAP
What You’ll Do
* Deliver new hire and refresher training for UK financial collections teams
* Conduct virtual and classroom-based (F2F) training sessions
* Coach agents and provide structured performance feedback
* Monitor training effectiveness and support quality and compliance goals
* Partner with operations teams to improve productivity and customer outcomes
* Ensure adherence to UK financial regulations and collections processes
What We’re Looking For
* Bachelor’s degree
* 2-4 years of experience in UK, US, or AU collections, banking operations, or training within a call center or shared services environment
* Strong understanding of UK collections regulations and bucket flows
* Knowledge of virtual and instructor-led training methodologies
* Excellent communication, facilitation, coaching, and feedback skills
* Proficiency in MS Office
Why Join?
* Opportunity to train and develop high-performing financial collections teams
* Exposure to UK banking and collections operations
* Strong career growth in learning & development and financial services
* Collaborative and performance-driven work environment
Important Notes
* 100% onsite role in Quezon City
* Candidates must be willing to work UK shifting schedules
If you have experience in UK financial collections, banking operations, and training, send your updated CV today.
Only shortlisted candidates will be contacted.
Role
Account Manager
Timings
UK Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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