Trainer - UK Financial Collections
Gratitude IncTrainer - UK Financial Collections
Job Description
Key Skills
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Job title: Trainer - UK Financial Collections
Account: UK Financial Collections
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 30% hike from last drawn salary + 2400 allowance depending on experience
Start date: ASAP
Headcount: 3
Qualifications:
• Bachelor's Degree
• 2-4 years work experience in UK/US/AU collections, banking operations, and training in a call center or shared services environment
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.
• Excellent communication & feedback/coaching Skills
Key Skills:
• Strong knowledge of UK collections domain, regulations, and bucket flows.
• Excellent communication and coaching skills for training teams.
• Proficiency in MS Office.
Responsibilities: Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.
Recruitment Process:
Initial Interview: HRI (Human Resource Interview) c/o Angela
SVAR
L2 Interview: MS Teams
L3 Interview: MS Teams
Pre-screening Notes:
• How many years of relevant experience you have in work experience in US/UK collections, banking operations, and training in a call center or shared services environment?
• Do you have Basic understanding of training methodologies applied on virtual and F2F instructor-led classes?
• Do you have Exposure to UK banking or collections experience in other verticals?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?
Role
Any Other
Timings
UK Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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