Training Manager - Service Desk

Gratitude Inc

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14 hours ago

Training Manager - Service Desk

4-8 Year(s)

80 - 90 Thousand p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Service Desk

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Position: Training Manager (Service Desk)

Location: Eastwood, Quezon City

Salary: 88K-98K package (80K-90K base)

Work set up: On-site

Work shift: flexible to work in a 24x7 environment

Target start date: ASAP

Qualifications :

•At least a Bachelor’s degree holder.

•Experience in handling training for Service Desk (SD) accounts – required.

•Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.

•Experience in attending client calls on SD transitions and other accounts to present training initiatives and performance.

•Responsible for New Hire training (end-to-end).

•Excellent communication skills – both written and verbal.

•Excellent time management skills.

•Understanding of training methodologies and global standards of training effectiveness measurement.

•Training experience: 6–8 years of relevant experience, with a minimum of 4 years in Service Desk accounts, preferably managing training for SD accounts.

•BPO experience is required.

•Experience in handling large ramp-ups across multiple geographies.

•Experience in handling a team of trainers and Assistant Managers is preferred but not required.

•Train the Trainer Certification (internal/external).

•Master Trainer Certification – preferred.

•Willing to work from the office and flexible to work in a 24/7 environment; Eastwood location.

Additional Requirements:

•Valid passport.

•Ready for domestic and international travel on short notice.

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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