Transformation Assistant Manager (Hybrid setup) @ Mandaluyong

Teleperformance

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1 month ago

Transformation Assistant Manager (Hybrid setup) @ Mandaluyong

2-3 Year(s)

50 - 55 Thousand p.m

Manila (Mandaluyong)

Job Description

Key Skills

Process Excellence Skills bpo Lean Six Sigma Yellow Belt Trained/Certified

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Work set-up: Hybrid (at least twice a week on-site) Work shift: Night shift Location: EDSA Greenfield, Mandaluyong Salary: 50k-55k

Qualifications:

• Yellow Belt Certified with Application • Continuous improvement/ process excellence experience • BPO experience; preferred

Job Description:

• Lead and own projects by identifying and analyzing preliminary business needs and conducting Cost Benefit Analysis, identifying causal factors and potential solutions, overseeing implementation of solutions, and tracking and reporting progress, and documenting end to end project details including ROI identification. • Assist Operations in their transformation projects through mentorship by identifying and analyzing preliminary business needs and checking accuracy of Cost Benefit Analysis, validating causal factors and potential solutions, overseeing implementation of solutions, and ensuring progress tracking and reporting including ROI in the TAP Projects Tracker • Conduct assessments by being the point of contact and subject matter expert for the Process Excellence piece by running statistical tests identifying trends, process capability, variance, relationships and target setting using the COPC LSS approach and by mapping, analyzing, and providing recommendations for process improvement • Own and / or mentor projects by accomplishing all 9 phases complete with sponsor checkpoints and documentation • Support innovation engine deployment by onboarding new moderators, running refreshers whenever required, providing guidance on how to move ideas from one level to another, mentoring and / or leading projects that are a product of an AIM idea • May and can be assigned to an EVP Cluster as a dedicated resource and SME for Transformation tools and methodology

Role

Lead Assistant Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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