Travel/Banking/Financial
Gratitude IncTravel/Banking/Financial
Job Description
Key Skills
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Job Descriptions
1. Local Travel Account – Customer Service Representatis
Qualifications
- High School Graduate / Senior High School Graduate
- Must have at least A2 CEFR English proficiency
- Good communication and customer service skills
- Willing to work onsite and on shifting schedules
Job Responsibilities
- Assist customers with local travel inquiries and bookings
- Provide accurate travel information and itinerary assistance
- Resolve customer concerns and complaints professionally
- Update customer records and maintain documentation
- Deliver excellent customer service at all times
2. Travel Account – Customer Service Representative
Qualifications
- High School Graduate / Senior High School Graduate
- At least 6 months Call Center Experience (CCE)
- Strong communication and problem-solving skills
- Willing to work onsite and on shifting schedules
Job Responsibilities
- Handle travel-related customer concerns via phone, email, or chat
- Assist customers with flight reservations, cancellations, and rebooking
- Provide travel policy and account information
- Ensure customer satisfaction through timely issue resolution
- Maintain accurate records of customer interactions
3. Travel Pilot Account – Customer Service Representative
Qualifications
- At least High School Graduate (Old Curriculum) or Senior High School Graduate
- Must have C1 and above AM score
- Excellent English communication skills
- Strong customer handling and multitasking abilities
- Willing to work onsite and on shifting schedules
Job Responsibilities
- Provide premium travel support services to customers
- Assist with advanced travel bookings, itinerary changes, and escalations
- Handle customer inquiries with professionalism and efficiency
- Coordinate with internal departments for issue resolution
- Deliver high-quality customer experience and support
4. Banking Account – Customer Service Representative
- Qualifications
- High School Graduate / Senior High School Graduate
- Preferably with at least 6 months CSR Voice Experience
- Must have B2 CEFR English proficiency
- Strong communication and analytical skills
- Willing to work onsite and on shifting schedules
Job Responsibilities
- Assist customers with banking inquiries and account concerns
- Provide information regarding transactions, balances, and banking services
- Resolve customer complaints and escalations professionally
- Ensure compliance with banking policies and procedures
- Maintain confidentiality of customer information
5. Financial Account – Customer Service Representative
Qualifications
- At least High School Graduate (Old Curriculum) or Senior High School Graduate
- With at least 6 months Call Center Experience (CCE)
- Must have B2 CEFR English proficiency and above
- Good communication and customer service skills
- Willing to work onsite and on shifting scheduled
Job Responsibilities
- Handle financial account inquiries and customer concerns
- Assist customers with account-related transactions and services
- Provide accurate information regarding financial products and processes
- Resolve issues in a timely and professional manner
- Maintain accurate customer records and documentation
General Requirements for All Accounts Amenable to work onsite
- Amenable to work on shifting schedules, weekends, and holidays
- Must possess good communication and interpersonal skills
- Can start ASAP
Role
Customer Success Specialist
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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