URGENT HIRING: POLICY SERVICING & BILLING SPECIALIST (INSURANCE) | ONSITE TAGUIG | UP

Gratitude Inc

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1 day ago

URGENT HIRING: POLICY SERVICING & BILLING SPECIALIST (INSURANCE) | ONSITE TAGUIG | UP

3-5 Year(s)

Manila (Makati, Taguig)

Job Description

Key Skills

Banking Insurance BPO Operations Accounts Receivable

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URGENT HIRING: POLICY SERVICING & BILLING SPECIALIST (INSURANCE) | ONSITE TAGUIG | UP TO ₱45K

Location: Onsite | Taguig
⏰ Schedule: Shifting Schedule
Salary: competitive
Start Date: September 1, 2026 | September 22, 2026
Experience: 18+ Months BPO + Insurance (Non-Life / Property & Casualty)
Headcount: Multiple

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The Role

Are you an Insurance Specialist with experience in non-life insurance (Property & Casualty) ? Do you thrive on handling policy servicing, billing, and carrier coordination in a fast-paced brokerage or agency environment?

We are looking for Policy Servicing & Billing Specialists to join our team in Taguig. You will support policy servicing activities, coordinate with multiple insurance carriers, manage billing and premium collections, and handle high-volume communication with insureds, agents, and carriers.

If you have completed at least 2 years in college with 18+ months of BPO experience, have a background in Property & Casualty Insurance (home and auto loan type), and are ready to work onsite, we want to hear from you!

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Key Responsibilities

Policy Servicing & Carrier Coordination

· Support policy servicing activities within an insurance brokerage or agency environment.
· Coordinate with multiple insurance carriers for policy inquiries, endorsements, renewals, and updates.
· Issue and process policy endorsements using broker management systems (e.g., AMS, Applied Epic, or similar).
· Act as an intermediary between clients, agents, and insurers, ensuring accurate and timely information exchange.
· Ensure all policy documentation and servicing processes comply with regulatory and internal guidelines.

Billing, Premium & Receivables Management

· Manage and resolve billing discrepancies, premium adjustments, and payment‑related issues.
· Handle premium collections, receivables inquiries, and account reconciliations.
· Respond to billing‑related questions from insureds, agents, and carriers with accuracy and professionalism.
· Maintain detailed records and documentation in compliance with regulated industry standards.

High‑Volume Communication & Call Handling

· Handle high‑volume inbound and outbound calls involving insureds, agents, and insurance carriers.
· Serve as the primary point of coordination for policy and billing inquiries in a brokerage or agency setting.
· Provide clear explanations of policy changes, billing details, and next steps to stakeholders.
· Maintain service level expectations in a fast‑paced, customer‑focused environment.

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Minimum Qualifications

· Education: Completed at least 2 years in college (no back subjects).
· BPO Experience: Minimum 18 months of BPO experience.
· Insurance Background: Experience in non-life insurance focused on Property & Casualty Insurance (home and auto loan type) – required.
· Brokerage/ Agency Experience: Experience in an insurance brokerage or agency environment is highly preferred.
· System Knowledge: Familiarity with broker management systems (e.g., AMS, Applied Epic, or similar) is a plus.
· Communication Skills: Strong verbal and written communication skills.
· Work Setup: Willing to work onsite in Taguig with a shifting schedule.
· Availability: Able to start on September 1, 2026 or September 22, 2026.

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What's In It For You?

· Competitive Salary:
· Prime Location: Onsite in Taguig
· Career Growth: Opportunity to develop your career in insurance policy servicing and billing
· Strategic Impact: Support policy servicing and billing operations in a fast-paced environment
· Global Exposure: Be part of a world-class team delivering insurance solutions

Ready to take on this exciting insurance role? Click "Apply Now" and join our team today!

Role

Customer Retention Specialist

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

George A Omenda

Recruiter - Gratitude Inc

NA, kenya

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