Job Title:USRN Team Leader – Utilization Management (Non-Voice)

Job Description – USRN Team Leader (Non-Voice)

Job Summary

We are looking for an experienced USRN Team Leader to manage and support a team handling Utilization Management processes for the El Paso & Hartford account. The role will be responsible for providing effective team supervision, ensuring process quality and productivity, and supporting the team in delivering accurate and timely non-voice healthcare services.

The ideal candidate should have strong Utilization Management experience, prior people-management/team-leadership exposure, and an active USRN license from any mainland U.S. state.

Key Responsibilities

Lead and manage a team handling Utilization Management processes.
Monitor team performance, productivity, quality, and adherence to process requirements.
Provide coaching, feedback, and performance support to team members.
Ensure accurate and timely completion of non-voice healthcare-related tasks.
Support the team in resolving process-related issues and escalations.
Ensure compliance with client and healthcare process requirements.
Coordinate with internal stakeholders to address operational concerns.
Prepare and monitor team performance reports and operational metrics.
Identify process gaps and recommend improvements.
Maintain high standards of quality, productivity, and customer/client requirements.

Qualifications

At least 2–3 years of BPO/CPO Utilization Management experience.
At least 1 year of people-manager/team leader/supervisor or relevant leadership experience.
Must hold an active USRN license from any mainland U.S. state.
Strong understanding of Utilization Management processes and healthcare operations.
Good communication, analytical, coaching, and team-management skills.
Comfortable working in a shifting schedule.
Willing to work under a temporary WFH setup.
Willing to work from any of the available Philippine sites: BGC Taguig, Cebu, Davao, or Clark, Pampanga, as applicable.

Important Eligibility

Active USRN license is mandatory; candidates must provide the license validity date during screening.
Minimum 2–3 years of Utilization Management experience in a BPO/CPO or healthcare operations environment is required.
Minimum 1 year of people-management/team-lead/supervisory experience is required.
Candidates must be willing to work in a shifting schedule.
Candidates must be available for temporary WFH and willing to report to the designated site when required.
Salary is fixed at PHP 60,000 package and is non-negotiable.
Immediate joiners / candidates with short notice periods are preferred, as the requirement is for ASAP hiring.
Candidates should be willing to work from BGC Taguig, Cebu, Davao, or Clark, Pampanga.
Candidates must successfully complete all stages of the recruitment process.

Recruitment Process

Validation
Talkpush Profile Creation
HR Interview
Hiring Manager Interview
Onboarding

Screening Questions

What is your current location and preferred site to work?
Do you have an active USRN license? If yes, what is the validity date?
How many years of Utilization Management experience do you have?
How many years of people-manager/team leader/supervisor experience do you have?
What is your last drawn salary?
What are your salary expectations?
What is your notice period?

Role

Admin Services/Medical Facilities

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Medical Professional / Healthcare Practitioner / Technician

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.