WFM lead(reporting
Gratitude IncWFM lead(reporting
Job Description
Key Skills
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Excellent communication skills
• Has good analytical skills for MIS & number crunching;
• Must have 2-5 years RTA/ MIS experience in a BPO setting
• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)
• Can start ASAP (preferably unemployed)
• College/Bachelor’s Graduate (preferably of Math or Sciences Major)
• Willing to work on-site
• Okay to work on a night and shift schedule
• Has completed Bachelor’s degree preferably in Math or Sciences Major.
• Must have 2-5 years of WFM experience in a BPO setting
• Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.
Role
Customer Service Executive
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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